CS/B.Tech(ME/PE)/SEM-8/ME-821/2012
2012
TOTAL QUALITY MANAGEMENT
Time Allotted : 3 Hours Full Marks : 70
The figures in the margin indicate full marks.
Candidates are required to give their answers in their own words
as far as practicable.
GROUP – A
( Multiple Choice Type Questions )
1. Choose the correct alternatives for any ten of the following :
10 × 1 = 10
i) Statistical quality control approach was introduced in
Japan by
a) Dr. Edward Deming b) Dr. K. Shikawa
c) Joseph Juran d) Philip Corby.
ii) The length of time that the product can be used before it
fails is called
a) availability b) reliability
c) maintainability d) all of these.
iii) In Deming Wheel (P-D-C-A) A indicates the term
a) Activity b) Act
c) Addition d) none of these.
iv) How to reduce the cost of quality ?
a) By increasing the degree of conformance
b) By decreasing cost of failure
c) Both (a) and (b)
d) None of these.
v) The principle of 'Vital few of Trivial many' is used in
a) cause and effect diagram
b) Pareto diagram
c) brainstorming
d) none of these.
vi) Risk of rejecting the lots of quality better than or equal
to the specified AQL is called
a) consumer risk
b) producer risk
c) operating characteristic curve
d) reliability factor.