WBUT Question Paper For BTTM 2nd year Student BUSINESS COMMUNICATION (CS/BTTM/SEM-2/TTM-204/2013) Question paper

Submitted by Navin_Shaw on Thu, 08/28/2014 - 22:06

CS/BTTM/SEM-2/TTM-204/2013

2013

BUSINESS COMMUNICATION

Time Allotted : 3 Hours                                           Full Marks : 70

The figures in the margin indicate full marks.

Candidates are required to give their answers in their own words

as far as practicable.

GROUP – A

( Multiple Choice Type Questions )

1. Choose the correct alternatives for the following : 10 × 1 = 10

i) ‘The flow of information from the manager to his

superior in the organization is known as ....................

communication.

a) horizontal b) lateral

c) upward d) downward.

ii) Nodding ones head, in response to a speaker’s comment

is an example of

a) encoding b) decoding

c) message d) feedback.

iii) Communicating with .................... is an example of

External Business Communication.

a) superiors b) customers

c) colleagues d) subordinates.

iv) Which of the following should be avoided in a Business

letter ?

a) Using Metaphor b) Using Jargons

c) Using Slangs d) All of these.

v) Meeting minutes should be written

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