CS/BTTM/SEM-2/TTM-204/2013
2013
BUSINESS COMMUNICATION
Time Allotted : 3 Hours Full Marks : 70
The figures in the margin indicate full marks.
Candidates are required to give their answers in their own words
as far as practicable.
GROUP – A
( Multiple Choice Type Questions )
1. Choose the correct alternatives for the following : 10 × 1 = 10
i) ‘The flow of information from the manager to his
superior in the organization is known as ....................
communication.
a) horizontal b) lateral
c) upward d) downward.
ii) Nodding ones head, in response to a speaker’s comment
is an example of
a) encoding b) decoding
c) message d) feedback.
iii) Communicating with .................... is an example of
External Business Communication.
a) superiors b) customers
c) colleagues d) subordinates.
iv) Which of the following should be avoided in a Business
letter ?
a) Using Metaphor b) Using Jargons
c) Using Slangs d) All of these.
v) Meeting minutes should be written