CS/BSCM/SEM-6/BSCM-601/2011
2011
MANAGEMENT OF SERVICE OPERATION
Time Allotted : 3 Hours Full Marks : 70
The figures in the margin indicate full marks.
Candidates are required to give their answers in their own words
as far as practicable.
GROUP – A
( Multiple Choice Type Questions )
1. Choose the correct alternatives for the following : 10 × 1 = 10
i) Benchmarking is a ............. process.
a) systematic b) continuous
c) both (a) & (b) d) single time.
ii) Cycle inventory is the ............. amount of inventory.
a) total b) minimum
c) average d) maximum.
iii) The quantity that a stage of a supply chain either
produces or purchases at a time is known as .............
size.
a) batch b) inventory
c) flow d) average.
(iv) The cost of carrying one unit in inventory for a specified
period of time, usually one year is known as
a) Handling cost
b) Holding cost
c) Minimum inventory cost