CS/BSCM/SEM-6/BSCM-601/2012
2012
MANAGEMENT OF SERVICE OPERATION
Time Allotted : 3 Hours Full Marks : 70
The figures in the margin indicate full marks.
Candidates are required to give their answers in their own words
as far as practicable.
GROUP – A
( Objective Type Questions )
1. Write Yes / No for the following statements : 10X1 = 10
a) Pricing influence demand of customers who are price
sensitive. ( Yes / No. )
b) Average flow time =
Average inventory
Average flow rate . ( Yes / No. )
c) Lead time is the gap between when an order is placed
and when it is recruit. ( Yes / No. )
d) Success in supply chain is closely linked to the
appropriate use of Transport. ( Yes / No. )
e) Cycle inventory decisions should be made considering
the total cost across the supply chain. ( Yes / No. )
f) Air travellers are not willing to pay a higher fare to
travel a specific schedule. ( Yes / No. )
g) Single Sourcing is sometimes preferred as it guarantee
the supplier sufficient business and commitment to
customer. ( Yes / No. )
h) Purchase and procurement are same. ( Yes / No. )