WBUT Question Paper 2012 of TOTAL QUALITY MANAGEMENT (CS/B.Tech(ME/PE)/SEM-8/ME-821/2012)

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CS/B.Tech(ME/PE)/SEM-8/ME-821/2012

2012

TOTAL QUALITY MANAGEMENT

Time Allotted : 3 Hours                                      Full Marks : 70

The figures in the margin indicate full marks.

Candidates are required to give their answers in their own words

as far as practicable.

GROUP – A

( Multiple Choice Type Questions )

1. Choose the correct alternatives for any ten of the following :

10 × 1 = 10

i) Statistical quality control approach was introduced in

Japan by

a) Dr. Edward Deming b) Dr. K. Shikawa

c) Joseph Juran d) Philip Corby.

ii) The length of time that the product can be used before it

fails is called

a) availability b) reliability

c) maintainability d) all of these.

iii) In Deming Wheel (P-D-C-A) A indicates the term

a) Activity b) Act

c) Addition d) none of these.

iv) How to reduce the cost of quality ?

a) By increasing the degree of conformance

b) By decreasing cost of failure

c) Both (a) and (b)

d) None of these.

v) The principle of 'Vital few of Trivial many' is used in

a) cause and effect diagram

b) Pareto diagram

c) brainstorming

d) none of these.

vi) Risk of rejecting the lots of quality better than or equal

to the specified AQL is called

a) consumer risk

b) producer risk

c) operating characteristic curve

d) reliability factor.

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