WBUT 2012 BBA (SEM-3) BUSINESS COMMUNICATION QUESTION PAPER

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CS/BBA(H),BIRM,BSCM/SEM-3/BBA-305/2012-13

2012

BUSINESS COMMUNICATION

Time Allotted : 3 Hours                       Full Marks : 70

The figures in the margin indicate full marks.

Candidates are required to give their answers in their own words

as far as practicable.

GROUP – A

( Multiple Choice Type Questions )

1. Choose the correct alternatives from the following :

10x1 = 10

i) A business letter is incomplete without

a) Subject b) Signature

c) Heading d) All of these.

ii) Listener pay heed to the verbal content

a) 7% of the time

b) 38% of the time

c) 55% of the time.

iii) Barriers in communication may arise at

a) Both Sender's and Receiver's Level

b) Transmission Level only

c) Feedback Level only

d) At all the Levels mentioned above.

iv) 7 Cs of a good business letter do not include

a) Concise b) Courteous

c) Commendable d) Complete.

v) Cultural difference may be termed as a

a) Physical barrier only

b) Psychological barrier only

c) Personal barrier only

d) Both personal and psychological barriers.

vi) By the word 'communication' we mean

a) Giving ideas

b) Receiving ideas

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